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An archive of answers to some often-asked questions. Images, links to other interesting sites, etc. Come and be challenged by the colour puddle team!
We teach glass beadmaking and rent torch space by the hour.
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Refund Policy

If you receive the wrong item, please contact us and we will make it right.

We make every effort to fill orders correctly and promptly. Sometimes our shopping cart gets out of sync with our actual inventory. We like to contact you and ask if you would care to substitute or back order that item. In order to do this, please ensure that you give us a valid email address that you actually check email at, or a daytime phone number, so that we can communicate promptly.

Should we be out of an item, and we do not have an acceptable substitute or you do not care to wait, we will cheerfully refund your missing item!

Occasionally, if we expect to receive an item within 2 weeks, we will ship it separately at no extra charge. If this is not acceptable, please let us know and we will do our best to satisfy you.

If you are not happy with an item, let us know and we will arrange for exchange or return & refund. We want you to be 100% totally utterly happy with your order and we will keep trying until you are.

If it does not suit your purpose, (too big, too small, not the right colour), let us know and we will arrange for exchange or return & refund. We want you to be 100% totally utterly happy with your order and we will keep trying until you are.

If it arrives damaged, let us know and we will arrange for exchange or return & refund. We want you to be 100% totally utterly happy with your order and we will keep trying until you are.

In short - we want you to be thrilled with your order. If you are not, let us know! If you are, tell everyone else!

 

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