If you receive
the wrong item, please
contact us and we will make it right.
We make every effort to
fill orders correctly and promptly. Sometimes our shopping cart gets
out of sync with our actual inventory. We like to contact you and
ask if you would care to substitute or back order that item.
In order to do this, please ensure that you give us a valid email
address that you actually check email at, or a daytime phone number,
so that we can communicate promptly.
Should we be out of an
item, and we do not have an acceptable substitute or you do not care
to wait, we will cheerfully refund your missing item!
Occasionally, if we expect
to receive an item within 2 weeks, we will ship it separately at no
extra charge. If this is not acceptable, please let us know and we
will do our best to satisfy you.
If
you are not happy with an item,
let us know and we will arrange for exchange or return & refund.
We want you to be 100% totally utterly happy with your order and we
will keep trying until you are.
If it does not
suit your purpose,
(too big, too small, not the right colour), let us know and we will
arrange for exchange or return & refund. We want you to be 100%
totally utterly happy with your order and we will keep trying until
you are.
If it arrives damaged,
let us know and we will arrange for exchange or return & refund.
We want you to be 100% totally utterly happy with your order and we
will keep trying until you are.
In short - we want you to
be thrilled with your order. If
you are not, let us know! If you are, tell everyone else!
