The Business Chat – shop policies

No matter how big or small your business is, online or at a craft show, it is a shop. And shops need shop policies. One of the best things you can do for yourself is to prethink any problems a customer can present you with so that you always have a ready answer. What if your customer is buying your work as a gift and the recipient doesn’t like the colour? Can she exchange it? How does she do that? Humming and squirming and not having a ready answer doesn’t put you in a good light; look professional and state …