The Business Chat – How to Sell Your Work

Boy is my inbox full lately! Too bad they aren’t the “You’ve
received a new order” emails, but hey, it is January so no one is really expecting
those. No, most of the emails are “gee, it’s a new year and this year I really
want to sell my sweaters/earrings/soap/pottery. I saw you at a show and thought
you might be able to help me.”

The answer is yes, I can try to help. I can tell you about
how I got to where I am, and I can outline some steps that you must take. What
I can’t do is make the decisions for you, or give you a magic bullet. I got to
where I am by persistence and hard work. Harder than it needed to be because
when I started there weren’t all these resources online. Persistence because
there is no overnight success, there is no quick and dirty way to sell $10,000
by next month. It takes time. It also takes a lot of work you probably didn’t
realize or don’t want to do. Simply making your work is not enough. You need to
market it in order to sell it. And selling it is why you are here isn’t it?

So, in a nutshell here is how to sell your work.

Know what you sell.

What do you sell? Not sweaters/earrings/soap/pottery,
you sell you the artist,  you sell magic,
you sell a story

Brand your work, and your company. Branding is
setting customer expectations. It’s about building trust. Branding is way more
than a logo, it’s a feeling. Think Tiffanys. Think Nike. What do you see in
your head? What do you feel?

Know who you are trying to sell it to.

Know your target market, exactly. You can’t be
everything to everybody and you’re wasting your time trying. Find only those
who LOVE you and talk to them.

Find a place to connect with those people.

Do your research and find where they hang out,
where they buy.

You can sell 3 different ways, wholesale,
consignment or retail.

Tell those people about what you sell.

Great product descriptions. If I wanted “silver
hoop earrings” I’d go to the mall. Sell me your item.

Great photos. If you’re selling online I should
feel like I’ve picked it up and played with it. If you want to get into a craft
show you have to sell yourself to the organizer.

Tell them about you. Tell me a story.

How do you tell them? Where are they, your right
people? Do they use facebook, read blogs, subscribe to your newsletter?

Let them know how your product will make their
lives so much better

Benefits not features. No one cares what the
item is, they care about how it will make their life better.

Make it easy for them to give you money

Once they think your work is going to change
their lives, how do they get it? Do you have an online store with a nice clear
shopping cart, a big screaming green “BUY NOW” button? Can they come to a craft
show, are you in stores?

Exchange their money for your work with a giant
smile and a big thank you.

Customer service is everything.  

Let them know how they can come back and buy

Repeat business is critical to your success.

Keep in touch.

A second sale is so much easier than the first.
They’ve already told you they like you. Don’t ignore them. Say hi.

Repeat. Over. And over. And over.

Each of these points is a whole story in itself. So sit back
kiddies, over the next few weeks I’m going to tell you about all these things.

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