COVID-19 – Current status
We will remain online-only still, for this week. We will re-evaluate in the beginning of June.
We are re-organizing the store to make social distancing possible. Our re-opening will probably be a controlled, slow re-opening. We are going to be very cautious with this.
We are continuing to pick and ship, Monday – Thursday. Online orders, pre-paid only, can be picked up curbside 11-6, Monday – Thursday.
- If you are local – you should see an option to select “pick-up” in the shopping cart. You will not be charged for shipping, even if you are under the free shipping limit.
- If, for some reason, you do not see the option for “pick-up” – say, your address on file falls outside the computer’s definition of “local,” but you still want to come and get it, then you can choose “call-back” as an option, and tell us you want to pick it up in the comment box, and we will remove the shipping, and call you for payment info.
- We will call when it is ready and arrange a pick-up window of time. Pick-ups will be on Mondays to Thursdays, 11-6 pm.
Picking orders is taking a little longer than it used to because there are less of us, we have less days open (so we can all stay rested and keep our immune systems in tip-top shape). All our sources are in the same boat, so re-stocking takes longer, and it takes longer for packages to get from A to B as well. Some items get stuck at the warehouse while they try and find the staff to find it.
Phones are being answered Monday through Thursday (11 am – 6 pm). Emails are being answered 7 days a week (Fri/Sat/Sun from offsite, with the caveat that some info can only be gotten on-site.) If you need answers about does “this” go with “that,” just ask and we will try to help.
We are so grateful for your support and patience in these challenging times. We are cheered and warmed by your little notes of good will and good wished. We appreciate every one of them.
Our immense website lists almost everything we carry in the store, and quantities available on the website are updated hourly. The latest addition of “More Available” gives you access to quantities that we don’t have room to carry in our store but can get from the warehouse in a day or two, as well as larger package sizes.